Coronavirus Update – Walks – Last Updated April 28th at 12PM GMT
The Walks team is monitoring local and regional updates directly to ensure we’re abreast of the latest official advice on the ground and responding to any site disruptions that may affect our tours. We ask all clients to look at the local regulations and restrictions of the localities they are traveling to as we will be adhering to those updates. We currently have a requirement to bring a mask for your tour, however, depending on the city you are traveling in, this may not be a requirement. We ask you to follow local guidelines as well as respect any of your guides to ensure you have a smooth tour.
Rest assured that the health and wellbeing of our guests is, as always, our main priority, as is protecting the livelihoods of our staff, partners, and guides on the ground.
With these things in mind we are doing everything we can to help our guests reassess their travel plans, to reschedule or postpone tours until a later date, or to help transfer any plans to any one of our other markets.
Please contact our Guest Experience team at firstname.lastname@example.org with any queries or concerns relating to your tour.
Official Covid-19 Guideline Links
The link for the official Catalonian website for Barcelona is here. I would suggest using google translate as this page is most up to date.
The link for the official Lisbon website is here. The updates are under the General Rules section about halfway down the page.
The link for the official San Sebastian website is here.
The link for the official US website is here.
The link for the official UK website is here.
The link for the official Greek website is here.
How to contact us
If you are due to take a tour at any of these venues with Walks within the next two weeks and wish to confirm the status of your tour, please feel free to contact us directly by:
Using the ‘live chat’ feature on our main site. You will find our live chat feature in the bottom right-hand corner of your screen, on a button titled ‘Support’. If you’re browsing from a cell phone, look for a question mark in a circle. If a member of our team is online, they will work with you directly, otherwise, please leave us a message and we will respond to you as soon as possible.
Give us a call at +1 (888)683 - 8670. We are online Monday to Friday from 4 AM EST until 12PM EST and on weekends from 1AM until 5PM EST.
Email us at email@example.com.
Please note that our usual booking conditions and cancellation policy still apply. Please check out the Centre of Disease Control & Prevention (CDC) for travel updates and always take the necessary steps to minimize risk while traveling.