Coronavirus (COVID-19) Update – Walks

Coronavirus Update – Walks – Last updated 23 June 2020, 14:50 GMT

If you have an upcoming tour and are unable to travel, please submit an online cancellation request using our Cancellation Form.

To all our guests who have contacted us in relation to a refund please rest assured that we are working through these requests as best as we can during this challenging time. If you have already contacted us, there is no need to do so again.  As you can imagine, we are experiencing unprecedented volumes over the last number of weeks, and we sincerely appreciate your patience at this time.

Latest update:

The Walks team is monitoring local and regional updates directly to ensure we’re abreast of the latest official advice on the ground and responding to any site disruptions that may affect our tours.

From June 3rd, you can freely enter Italy from abroad, except for countries where restrictions are still in place. For more information and updates, please check the website of the Italian Ministry of Foreign Affairs and International Cooperation. In addition, it is possible to travel between regions in Italy and safety protocols have been adopted in public places.

Rest assured that the health and wellbeing of our guests is, as always, our main priority, as is protecting the livelihoods of our staff, partners and guides on the ground.

With these things in mind we are doing everything we can to help our guests reassess their travel plans, to reschedule or postpone tours until a later date or to help transfer any plans to any one of our other markets.

Latest tour status

Rome

As closures have been lifted on most attractions in Rome, please contact us to review the status of your upcoming tour. The following sites have reopened:

• Vatican – The Vatican Museums reopened on June 1st.
• Colosseum – General and Arena access reopened on June 1st.
• Borghese Gallery – The Borghese Gallery reopened on May 19th. Currently, group tours are not possible.
• Catacombs – The Capuchin Crypt reopened on June 1st.

Florence

The following attractions in Florence have reopened. Please contact us to review the status of your upcoming tour.

• Florence Duomo – The Florence Duomo has reopened and access to the Dome is expected to reopen from June 20th.
• Uffizi Gallery – The Uffizi Gallery reopened on June 3rd.
• Accademia –  The Accademia reopened on June 2nd. Small group & private tours will be possible from June 13th.

Venice

Here are the updates on attractions in Venice. Please contact us to review the status of your upcoming tour.

• Doge’s Palace – The Doge’s Palace reopened on June 13th.
• St. Mark’s Basilica – St. Mark’s Basilica reopened on June 11th.

Milan

The following attractions in Milan have reopened. Please contact us to review the status of your upcoming tour.

• Milan Duomo – Tthe Milan Duomo reopened on May 29th.
• Last Supper – The Last Supper reopened on June 9th.

Pompeii

Pompeii Archaeological area reopened on May 26th. Please contact us to review the status of your upcoming tour.

Other markets:

Paris

Here are the updates on attractions in Paris. Please contact us to review the status of your upcoming tour.

• The Louvre – Will reopen July 6th.
• Versailles – Reopened on June 6th.
• Eiffel Tower – Will reopen June 25th.
• Paris Catacombs – Reopened June 16th.

London

Temporary site closures are still in place and expected to extend until at least July 4th, with Parliament remaining closed until September. Please contact us to review the status of your upcoming tour.

Barcelona

Temporary site closures are still in place, with the Sagrada Familia reopening on July 4th in several phases, with the first few phases for residents only. The exact date of reopening to local and international tourists has not been announced yet. Please contact us to review the status of your upcoming tour.

Madrid

Temporary site closures are still in place in Madrid. While the Palacio Reale and Prado Museum have reopened, group tours are currently not possible.  Please contact us to review the status of your upcoming tour.

Portugal

Closures have been lifted on most attractions in May, with the exception of Sé Cathedral and Santa Justa Lift. Please contact us to review the status of your upcoming tour.

Athens

The Acropolis and Agora have opened in May under strict social distancing regulations, with the New Acropolis Museum reopening on June 15th. Please contact us to review the status of your upcoming tour.

San Francisco

Closures are expected to extend until June 15th.

• Alcatraz: closures will remain in place until August 15th.

Please contact us to review the status of your upcoming tour.

New York

Several closures in place across NYC, this is expected to extend until at least June 13th.

• Broadway: closures will remain in place until September 6th. The Disney on Broadway tour will not be available until that time.
• NBC Studios: closures will remain in place until July 31st.
• One World Observatory: closures in place until August 6th.
• Met Museum: closures are expected to stay in place until mid-August.
• New Amsterdam Theatre: closures are expected to stay in place until September 6th.

Please contact us to review the status of your upcoming tour.

New Orleans

Please contact us to review the status of your upcoming tour.

How to contact us

If you are due to take a tour at any of these venues with Walks within the next two weeks and wish to confirm the status of your tour, please feel free to contact us directly by:

Using the ‘live chat’ feature on our main site. You will find our live chat feature in the bottom right hand corner of your screen, on a button titled ‘Support’. If you’re browsing from a cell phone, look for a question mark in a circle.

Emailing us at: info@takewalks.com

Calling us on:

• From the US (toll-free): +1-888-683-8670
• International: +1-202-684-6916
• From the UK: +44-845-591-6256
• From Paris: +33-176-36-0101
• From Italy: +39-069-480-4888

Note: If dialling Italy from a U.S. phone, dial 011-39

Please note that our usual booking conditions and cancellation policy still apply. Please check out the Centre of Disease Control & Prevention (CDC) for travel updates and always take the necessary steps to minimize risk while traveling.