Your booking with Walks is flexible and secure — we know how important flexibility is to planning a stress-free trip. Walks charges no fees for eligible cancellations. Cancellations made more than 24 hours prior to tour commencement are eligible for a refund for the full value of your booking, or may be exchanged for future travel credit. Cancellations received within 24 hours of departure, late arrivals, and no-shows after a tour departs are not eligible for refunds. We want you to have a great experience, and we will always do our best to reschedule you for another tour or provide options wherever possible. Please note, this is subject to availability and price changes.

Late Arrivals and No Shows

Due to strict time slots for entry into attractions, we recommend you show up 15 minutes before the scheduled starting time on your voucher. Our groups depart precisely at the scheduled tour start time. If you show up late or cannot find the meeting point, for any reason, refund requests are not honored per policy. For most tours, it is not logistically possible to join the group after it has started.