We understand you might have trouble getting around a new city. We strongly recommend allowing plenty of time to arrive for your tour - but things happen.
If you are running late, its best to contact us so we can reach out to your guide. This is not always possible for all tours - our guides are with other clients and already into the tour (we ask them not to use their phones during their tour). But in some cases, a few minute delay can be remedied. Most times, guides leave the meeting point within 5 minutes of the tour start time.
In some cases, we may be able to reschedule your tour with a small amendment fee depending on availability. You must contact us within 24 hours of the missed tour to make this amendment.